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Refund Policy

Returns

All sales are final. There are no refunds. However, damaged or defective items will be eligible for exchange within the first 30 days of purchase date.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
There are NO refunds. We will exchange damaged or defective items within 30 days of original purchase date.


Sale items (if applicable) 
Special sale priced items may be exchanged for the same item or an item of equal or lesser value. There are NO refunds.


Exchanges (if applicable) 
We only replace items if they are defective or damaged and it has been within the first 30 days of purchase. If you need to exchange it for the same item, send us an email at support@diamantineri318.com and send your item to: 325 Jeanine St, Lake Charles LA 70605, United States. 

Shipping 
To return your product, you should mail your product to: 325 Jeanine St, Lake Charles LA 70605, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.